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Get product notifications, discuss solutions, share feedback, and collaborate with other Netwrix users and product teams.

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Learn More About Our Support Services in Our Support Program Guide.

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FAQs

Have Questions? We’ve Got Answers.

How do I submit a support ticket?

Make sure you’re logged in to the Customer Portal, then click: “Submit a Ticket” below the search bar, “Submit a Request” in the top navigation bar, or “Create New Ticket” on the “My Tickets” page.

What’s the typical response time for support requests?

Most tickets receive a response within one business day, often faster.

How do I access training for the Netwrix products I own?

Go to “My Training” in the Customer Portal to complete trainings online and become a Netwrix pro.

How do I activate or renew my Netwrix license?

Yes. Go to “My Products” to review licenses, check expiration dates, and request renewals or updates.

How do I check for updates?

Log into the Customer Portal and go to “My Products” to see if you’re running the latest version and download updates if available.

Do I need to be a customer to access the Netwrix Community?

No. We believe in sharing the knowledge, which is why our Netwrix Community is open to the public. Come nerd out with us!

I forgot my portal password. How do I reset it?

Click “Forgot Password” on the portal login screen and follow the steps to reset it and regain access to your account.

How do I contact your team for help?

You can reach our team through the Customer Portal or by calling the Netwrix team in your region.

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